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The Psychotherapy Curriculum

Managed Care


How to manage the managed care system

Program Description

Intense frustration with managed care has led many practitioners to withdraw from the system. The speakers on this program discuss how to “manage” managed care.

Learning Objectives

This program provides clinicians with the opportunity to:


Understand “quality care” in managed care terms.

Learn how to improve patient satisfaction with providers.

Learn to apply relational skills to the managed care system.

Interviews

Cooperative Relationships with Managed Care - Kathleen Desgranges, MSW

Kathleen Desgranges has been very successful in communication with managed care companies. In the first of these two interviews, Ms. Desgranges discusses how to establish positive working relationships with managed care companies. In the second interview, Ms. Desgranges discusses the most current, more relaxed trends of managed care.

New Trends - Gary Unruh, MSW

Here, Mr. Tennenbaum discusses the cornerstone of accreditation requirements for HMOs and defines “quality care” in managed care terms. Mental health providers need to learn how to improve patient satisfaction with providers and recognize we are like all other providers in the managed care system.

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Client Testimonials


“I found this a very helpful format and nice, leisurely pace of learning. I would welcome continuing the series.”


... Tina O.
LCSW


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